As with any software application, errors can sometimes arise. This page provides guidance to resolve the most common issues that users of the Neurala VIA applications may encounter.

🧰 Installation

For detailed installation instructions and troubleshooting tips, see Installing VIA.

🛠️ System Services

Brain Builder and Inspector use system services to operate many of their core functions and activities. Sometimes these services can need to be manually started or restarted.

Windows

In Windows, take the following steps to view and restart the services.

Close the Neurala applications.
Open the Windows Services application.
Look for the services starting with Neurala. There will likely be more than one.
Check to confirm that all of the Neurala services are running. If any are not, select the service and click Start.
Restarting the Neurala SDKService can frequently resolve errors. Try this even if it is already running.

Linux

In Linux, the services can be controlled through the Terminal.

Open a Terminal window.
To review the status of the services on the machine, type $ systemctl list-units --type=service --all
Review the list of services, looking for those that start with neurala_
If any of the Neurala services are not running, you can start them with the command sudo service [service-name] start. Replace "[service-name]" with the name of the service you want to start.
You can also restart the neurala_sdkservice by running the command sudo service neurala_sdkservice restart. This can often resolve common issues.

📃 Exporting logs

All of the Neurala VIA applications include the ability to export system logs.

Go to the application settings.
Look for the About [Application] section (e.g. "About Brain Builder").
Locate the "Generate Logs" link. Click it. This will prompt you to specify a location where you'd like to save the log export.
The logs will be exported as a zip file.

If contacting Neurala support for assistance, please include the logs that you have exported.